Refund policy

At MrBasic, we want you to be completely satisfied with your purchase. If for any reason you're not satisfied, you can return your item(s) within 2 days of delivery.

Refund Process

- To initiate a return, please contact our customer service team at MrBasic.in@gmail.com or 9351589592 to obtain a Return Merchandise Authorization (RMA) number.
- Once you have received your RMA number, please package the item(s) securely and include the RMA number on the outside of the package.
- Handover the parcel to the delivery person .
- We will process your refund within 24 -48  Hours of receiving the returned item(s). on Business Days 

Cancellation Process

- If you need to cancel your order, please contact our customer service team as soon as possible.
- We will do our best to cancel your order before it ships, but please note that we may not be able to cancel your order if it has already shipped.
- If your order has already shipped, you can return the item(s) for a refund, but you will be responsible for the cost of return shipping.

Refund and Return

- We will refund the full amount of your purchase, including any shipping costs, if the item(s) are returned in their original condition with all original packaging and tags.
- If the item(s) are returned in a damaged or used condition, we may deduct a restocking fee from your refund. except in case you received in damaged or defective condition.
- We will not refund any shipping costs if the item(s) are returned due to a change of mind or if the item(s) are not defective.

Refund Timeframe

  • We will process your refund within 24-48 hours of receiving the returned item(s).
    - Refunds will be issued in the original payment method if cash on delivery then share your account details to our support team with registered mobile number. 
    - Please note that it may take 2-3 business days for the refund to appear in your account, depending on your bank's processing time.
  • In some cases we will refund your amount Instantly .

Conditions for Return

- The item(s) must be in their original condition with all original packaging and tags.
- The item(s) must be returned within 2 days of delivery.
- The item(s) must be returned with a valid RMA number.

Exceptions


  • - Please note that we may not accept returns on items that are damaged or used, or if the item(s) are not in their original condition.
  • If you received damaged product make sure to record a video and share that with our support team within 30 - 60 minutes of delivery .

 

By placing an order with us, you agree to our Return Policy and acknowledge that you have read and understood the terms and conditions outlined above. If you have any questions or concerns about our return policy, please don't hesitate to contact us.